Search Results (We have found 45 results that match your search)
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- Supporting Vulnerable Customers, run by Helen Pettifer Training Ltd
- A 1-day course to challenge assumptions and build confidence in how to identify, respond and support vulnerable customers. Through insight, shared experience and case studies the training will better equip customer-facing teams to deal with customer
- Duration:
- 1 Day
- Locations:
- Aylesbury
- Level 1 Award in Customer Service , run by Realise
- The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area..
- Duration:
- 1 Week
- Locations:
- Rochdale, Accrington, Ashbourne, Blackburn, Blackpool, Bolton, Bradford, Bridlington, Burnley, Bury, Feltham, Goole, Harrogate, Huddersfield, Hull, Liverpool, London, Lutterworth, Morecambe, Nottingham, Oldham, Preston, Rochdale, Selby, Sheffield, Stockport, Warrington
- Conversations with Customers about Death, run by Helen Pettifer Training Ltd
- Whatever the circumstances, the death of a loved one can be heartbreaking and challenging. It impacts individuals in different ways.. This half-day training course provides an understanding of how bereavement may impact customers and how they engag
- Duration:
- 3.5 Hours
- Locations:
- Aylesbury
- Conversations with Customers Who Can't Pay, run by Helen Pettifer Training Ltd
- Being in a position of financial difficulty is a major cause of stress, especially when tough decisions like ‘heat or eat’ become necessary.. This half-day training course explores the causes pushing more people into financial difficulty and the im
- Duration:
- 3.5 Hours
- Locations:
- Aylesbury
- Reception Skills, run by Macmillan Training Partnership
- This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional,
- Duration:
- 1 Day
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling
- Complaints Handling & Investigation Management, run by La Touche Training
- Are complaints being handled professionally and appropriately in your organisation? Is poor complaint handling leading to long, drawn out investigations where there was potential to diffuse the complaint at the offset?.
- Duration:
- 1 Day
- Locations:
- Ireland, Tbc
- Equality, Diversity and Inclusion , run by Helen Pettifer Training Ltd
- In a multicultural world, where our communities and workplaces are diverse, understanding and embracing EDI is not just a moral imperative but also a strategic advantage..
- Duration:
- 1 Day
- Locations:
- Aylesbury
- Consulting Skills - Service & Success: Mastering Customer Interactions and Work Etiquette, run by London Business Training & Consulting (LBTC)
- Duration:
- 1 Day
- Locations:
- Dubai, London
- Customer Service Skills , run by Macmillan Training Partnership
- Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones.
- Duration:
- 1 Day
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling
- Locations:
- ., Bridgend, Cardiff, Carmarthen, Crumlin, Kilgetty, Newport, Pontyclun, Worcester , Ystrad Mynach