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AKD Solutions
Masterclass in Complaints (Open Class), run by AKD Solutions
5.0 (2 reviews)
The course will support your organisation to make significant improvements to the way complaints are managed. Complaints are core to customer experience and relevant staff must be equipped to support the organisation by delivering high standards of
Duration:
2 Days
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London, Riydah
Cosensa Learning and Development
Managing Excellent Customer Service, run by Cosensa Learning and Development
5.0 (2 reviews)
The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience.
Duration:
2 Days
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling
Helen Pettifer
Identifying and Responding to Vulnerable Customers, run by Helen Pettifer
5.0 (2 reviews)
Half-day virtual training course to increase the skills, confidence, and tools in understanding, recognising and responding to customers experiencing vulnerability..
Duration:
3 Hours
Price:
POA
Availability:
Scheduled dates
Course type:
Virtual delivery
Locations:
n/a
OTD
ECHOES Customer Communication Skills, run by OTD
4.9 (10 reviews)
Skills that SellDevelop intelligent, easy-to-remember sales skills, tailored to suit any buyer type.Customer communication skills are vital for any business, but typical sales models are inflexible,
Duration:
2 Days
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Birmingham
Helen Pettifer
Supporting Vulnerable Customers, run by Helen Pettifer
4.8 (29 reviews)
Choose from 15 different modules in our vulnerable customer training programme. From awareness and identification training, practical tools and techniques to understanding regulatory guidance.
Duration:
-
Price:
POA
Availability:
On demand
Course type:
Virtual delivery
Locations:
n/a
Helen Pettifer
Managing Suicidal Customer Conversations, run by Helen Pettifer
4.8 (12 reviews)
Half-day virtual training course to increase awareness and understanding of managing distressing and suicidal conversations with customers.. Having difficult and serious customer conversations can be upsetting for all concerned..
Duration:
3 Hours
Price:
POA
Availability:
Scheduled dates
Course type:
Virtual delivery
Locations:
n/a
AKD Solutions
Transforming Conflict Resolution, run by AKD Solutions
4.8 (4 reviews)
This one day course is designed to assist organisations in the handling of conflict and developing strategies to stop minor issues escalating into major situations..
Duration:
1 Day
Price:
POA
Availability:
On demand
Course type:
Classroom
Locations:
London, Riydah
Cosensa Learning and Development
Reception and Telephony Skills, run by Cosensa Learning and Development
4.8 (12 reviews)
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional,
Duration:
1 Day
Price:
£345
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling
Bray Leino Learning
Developing Customer Relations, run by Bray Leino Learning
4.8 (20 reviews)
This course is designed to develop delegates’ ability to achieve successful outcomes with customers through improved dealings with people. The success of business relationships with external and internal customers depends on professional skills and
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
AKD Solutions
Complaints (Complaints Training), run by AKD Solutions
Complaints Made Easy™ is designed to create a stimulating learning experience that supports improved practice and behavioural change. This course is facilitated using our Complaints Made Easy™ learning maps which provides flexibility allowing it to
Duration:
1 Day
Price:
POA
Availability:
On demand
Course type:
Classroom
Locations:
London, Riydah