Alternative Dispute Resolution and Complaints Management

Description

Agenda:

  • Introduction to Dispute Resolution
  • Arbitration
  • Negotiating Solutions to Disputes
  • Mediation
  • Other Dispute Resolution Mechanisms
  • Main components of a Complaints Management Process
  • What Customers Look for When They Complain
  • People Issues
  • Skills and Behaviours Needed for Dealing with Complaints
  • Learning from Complaints

Further information

London Business Training & Consulting (LBTC)
Provider:
London Business Training & Consulting (LBTC)
Duration:
2 Weeks
Price:
£3,700 (ex VAT)
Availability:
On demand
Course type:
Classroom
Locations:
Dubai, London

Contact Information

London Business Training & Consulting (LBTC)

ONE LYRIC SQUARE
Hammersmith
London
W6 0NB

Credentials

Locations