Happy Reviews

Sal had such a nice way about her to make it light, keep it fun, and bring some humour to it. I really liked her style and she obviously knew her stuff and was able to help when we had questions. The pace was about right and we've come away with practical examples to test out, as well as an understanding of where there might be challenges.

Terrific course and very engaging tutor. There was a lot of complex material but the course resources give us a strong basis to look back over the information and work on it again. Thank you!

Love the ice cream , books and pens! Very engaging course

Great course and well delivered

Lovely experience! Learned different techniques in handling difficult situations. Deborah was a lovely trainer! 10/10 experience overall

Great discussion across the team and scenarios were great practice for our upcoming project

Deborah was a very knowledgeable & personable trainer - really good course. The course was good as a refresher for those of us who have attended other mastering customer service courses.

Very good

It was a great session, fun and engaging and super informative.

I really enjoyed the session. It was very informative and the teacher was very knowledgeable on how to teach and her practice methods were effective for me.