Happy Reviews

Great course. A lot to pack in on one day and so a bit rushed towards the end, but overall really useful and I will practise and use what I've learned.

I have really enjoyed this course and it will benefit me in not only my working life but also my personal life. It has given me a lot of things to think about.

Many thanks for a beautiful and very useful learning

Thanks for a great day, Its gone very quick though which is a shame ! So much to squeeze in one day,

Thought Vicky was excellent - really clearly communicated techniques that I can use in the workplace. I think I would have liked a bit more practise with someone being very persistant and aggressive but mainly because in the workplace I’m struggling to work with someone who fits this description. It would have been good to try out new communication styles before trying in real life. May be just my particular circumstance though.

Very fun and informative course. I like that the participants were involved in the exercise.

Bit unfortunate that the trainer was sick and we didn't receive notice on arrival but the replacement trainer dealt with the situation calmly

1. Manual scored low only because not looked at it much during the day, should come into its own after the day. 2 Day started late so the pace was a little more rushed but still OK 3 don't know about other courses

Course administrator should send out a test to evaluate whether students are ready for level II

Overall excellent training day. A little marred by some of our group not having appropriate skills to complete the session. However good that this was identified early and the standard of training and methodology extremely helpful and supportive. Venue and food etc excellent and trainer really pleasant and kept the training relevant and clear .