Happy Reviews

really good gets you thinking about how you manage situations and conversations and that there are other ways to approach situations without them becoming aggressive.

I have enjoyed the course however I prefer face to face learning

I have enjoyed the course however I prefer face to face learning

The course is well structured and gives some useful tools in management. However, should include alternatives to when the use of these tools don't go to plan or for situations when they are not necessarily appropriate

Helpful techniques. I just need to practice them to feel confident with the theory.

Great course, day two seemed much more practical, day 1 think was a bit less engaging because of this but still good.

Ben was an excellent facilitator, very clear and patient and introduced us to a lot of interesting ideas. Occasionally would have wanted more practical tips, especially on the first day, but equally came to understand the structure of the course and the second day was much more practical.

Very valuable session, lots to reflect on. Presenter very engaging

it would be great to be able go deeper into subjects, 1 a month 10am to 4:30pm is not enough.

It is difficult to judge whether the training is meeting my personal objectives, on its first day before completion of all four days.