Happy Reviews

Didn't realise it was a beginners course, however was a good refresher for me

Really useful course. I feel more confident in how I can approach difficult line management situations.

I found Paul's approach to be very calm and supportive. I liked the way he didn't make people hurry with their comments, even though there was not much time. I think a longer session would have really helped.

Trainer was excellent, clear and really positive.

Clear and helpful

Trainer was excellent, friendly, knowledgeable and very inclusive of all attendees. Very interactive and not just listening - time well spent, could have stayed longer.

The course was fantastic, however there was a lot of information to digest within 2 hours. I believe this course should be a full day course where we can go though more scenarios and in depth discussion groups.

confident to start having a go with zoom

Excellent session, very informative and taught at an easy pace to follow :)

I can't say how much this training was amazing. I loved the mix of PowerPoint, discussion in a big group and in breakout rooms. It felt much more like in-person training than anything else I have been to. The length of the sessions was perfect - lots of well-timed breaks. Nicky was engaging and brought everyone into the conversation. The course content was second to none.