Happy Reviews

Overall, I really enjoyed the course and the facilitator was great and very knowledgeable. The only constructive criticism that I could give is that there were a few points where the pace slowed down a little bit and I found myself losing concentration.

Serena was extremely professional and patient with us all during the training. She was very quick to help learners catch up if required and ensured that everyone was at the same stage at the end of each stage. I thoroughly enjoyed the course and look forward to a) doing more training in the future with Serena and b) applying the knowledge I've learned on this course. Thank you for making online virtual training so productive.

Very interesting and thought provoking training. prefer training on zoom as no travelling involved. Trainer was very personable , this made the whole thing more enjoyable. Although it's hard sometimes to think of examples when they're needed during the training I still learned a lot just from listening to the trainer and other DT staff.

Great pace. Clear instructions, Very adaptive.

Serena was excellent - very clear, precise, knowledgeable and patient. Very, very good at sharing skills and really helped to move us forward in terms of our understanding. Brilliant course!

Very insightful and calming

Very good mix of presentation and practical tasks.

Enjoyed the course much more than i thought i would. I liked that we weren't forced into role play we could participate by supporting those colleagues who did volunteer. Dez as a trainer really brings the course to life. He makes it fun and real.

Very good engaging session overall

I really enjoyed the sessions! They were really well organised and the pacing was good. Sessions were relaxed and enjoyable. Had a lot of fun and learnt at the same time!