Green Cross Global Reviews

I attended this course with 2 colleagues. Our biggest issues were as follows: 1) The trainer was much more interested in telling personal stories, that often had no relevance to the course content and felt like a waste of time. This also was very difficult for my learning style as I am auditory and had to actively "switch off" which got quite tiring. 2) The trainer did not take into account learning styles. For example, did not demo how to do CPR only described it so when my colleague who is a visual learner had to do CPR in front of the class and wasn't able to achieve it. On top of this he used really negative language without adding a feedback sandwich which knocked her confidence. He called her "awful" He also tried to dissuade her from doing it again in the break but said he wouldn't have passed her so she was confused as to her expectations. When she tried to discuss this he said she had been anxious but this was a projection as she was attempting to learn. 3) when she tried to speak to him about this and offer feedback he said "it's my teaching style". We are both ETTLLS trained teachers with many years experience and it is our understanding that as teachers we listen to feedback and adjust our style. 4) When she offered feedback, he became defensive and accusatory 5)) the course curriculum ended up rushed as there had been so much chat about irrelevant topics. This course cost us alot of money as sole traders and a whole day of not trading. We are self employed and not part of a big corporation. This was not up to a professional standard and as such we would request a refund.

All the feedback received from staff was positive and I would recommend this training. Thanks Kim

The instructor was pleasant, professional and very patient with a very demanding group. All areas where covered and staff gave positive feedback.

The course was a basic first aid course but not specific to our industry

The instructor went into greater detail based on previous first aid courses that some of the participants have attended through work previously.

it was a fantastic course with a great instructor (Dan) who knew his stuff and used great techniques to keep the group attentive and involved.

the course it self was very good at an introduction level , there were a few people who had no idea about first aid and was left behind a little , i think that a first aid course should be , industry .. as in we work with in a ware house industry where eye , whip lash and crush accidents are common place and first aides who benefit more knowing how to deal with this then taking out splinters , apart from that a good course

the course it self was very good at an introduction level , there were a few people who had no idea about first aid and was left behind a little , i think that a first aid course should be , industry .. as in we work with in a ware house industry where eye , whip lash and crush accidents are common place and first aides who benefit more knowing how to deal with this then taking out splinters , apart from that a good course

Overall Brent Murphay was an exceptional trainer. He made the course enjoyable and knowledgable at the sametime. We all came away feeling confident returning to store as first aiders.

Trainer used lots of life experiences to get the message across. Delivery of the course was well presented, not monotone and kept the colleagues involved