Maguire Training Reviews

Enjoyable and instructive course

I really liked the introduction that included use of cards to describe your reason of participation in the course. overall a good content of the course well presented

This part of the course is brilliant. It’s really opened my eyes on how I can manage difficult conversations and when I need to apply assertiveness and empathy. The importance of setting boundaries as a new manger as well.

I really enjoyed today, I learnt a lot as always, Claire is a breath of fresh air and makes it interesting

Role play was useful!

Module 3 was very insightful! I have learnt ALOT about different behaviours of people and also learnt a lot by my own behaviours which I can adapt in certain circumstances but also be able to learn from some of the negative or not so confident behaviours

Very good and interactive.

As always really appreciate the clarity with the topic thanks Steph

Great course

I’m working in a complaint prone environment (emergency department) of NHS. Therefore, managing complaints and appropriate responding is of pivotal importance to my work. Thank you Steph for the interesting discussion