Leah G, 30 Apr 2025
The course was good, however feel this would be more suited to those new in customer service rather than managers with years of experience. The coaching section was good, however feel more time on this and less on the general customer service angle would be better for manager training sessions. Mike delivered the training brilliantly. He was engaging throughout, got everyone talking and involved and showed a real passion for training. Highly rate him a trainer, just feel the course was booked for wrong audience which is not his fault!
Siti A, 22 Apr 2025
an engaging and informative training conducted, which helps me a lot to always think before reacting. to practice respond and not reactions
Jose S, 16 Apr 2025
I am happy with the training as it will be useful for my work.
Mark W, 15 Apr 2025
A well structured and well delivered course
Juliana C, 03 Apr 2025
Was a good experience and a good group, that participate. I will suggest to have the breaks on time
David S, 25 Mar 2025
Good session, enjoyed content and Trainer was good.
Umeet S, 20 Mar 2025
Good structure and coverage of important aspects on the topic. Engaging