ACI Learning Reviews

This course is unbelievably powerful in pulling the mind in several directions at once.

As stated before, this course needs to be redesigned. If it was not for how practically flawless ITIL was before this, I would be demanding a refund as the amount of money I paid to take this course was not reflected in in the quality of the course that I had to go through. There was so much wrong with this course that it should probably be scrapped and replaced with something that will actually help the students. If I was a student who had issues with taking tests, my confidence would be shot, and I would be scared to proceed with the following courses and certifications.

Class needs more time and slides needs to be updated. Felt classes are being ran through since they are only 2 weeks long

the course is great and the teacher is great the only thing that messes with all of learning is the slides and information with in them! FIX IT!!!!

we need more practice tests like in itil foundations , and more breakdown for people new to IT, the instructor made up with his real world knowledge and explanations

need better lab or more so need to have labs explained in greater detail

The instructor is an SME with a passion about the content. The information is dry through slides but I suppose you have to go through them. I would recommend finding a way to add questions or "comprehension check" questions at the end of each module. As well a way to incorporate more discussion to facilitate learning. There is a lot of material to cover and discussions would lead to less time to go through it so i suppose more knowledge checks would help. Night classes are generally the time we have to give to a class so having homework is a bit challenging trying to find extra time.

We didn't do many labs in class. The instructions for the labs weren't clear so it took me a min to figure out how to move the components. A video before doing labs might be helpful. Make sure that the instructors understand that this is a new industry for most of us so we need simple ways to understand the information. I know that you all can't control the length of the courses so we need every tool to help us be successful.

Overall the course was go and informative. As I stated before, ACI should start using the ITIL approach because it became very apparent that some of the different areas are not IN sync with each other. If we need to know the COMPTIA way since they are giving the test, at minimum, we should get that material so we can succeed and pass. of course the other material is just as important and needs to be added into the curriculum where it is available. Luckily our instructor/Professor noticed this issue early on and tried to do whatever he could to minimize the damage.

there isn't enough time in the day to study, do all the labs, certmaster etc, especially for someone with children at home. On top of all of this, we have to do resume's, LinkedIn, work search etc. It's just too fast.