ACI Learning Reviews

Mr. KJ was awesome. He is very knowledgeable and informative. His experience definitely elevated this course. He made me feel confident in what I have learned. I feel prepared for when I take the certification. Thank you.

Was a great class, now to put myself out there and show the world what i've learned.

Very Informational and nice work flow. easy to follow and instructor helps break down questions to understand the information.

Mr. Russell was very accommodating and full of knowledge.

Mark Russell is a great instructor. Love the anecdotes and stories!!!!

Mr. Mark (the instructor) did a great job at ensuring that each of his students understood the course material. The majority of the students in the class are pursuing a career change and IT is relatively unfamiliar to most in our class. I do not think anyone was ever embarrassed to say " I don't get it" or "can you explain that again". This is a true testament to our instructor's ability to teach.

Wonderful and knowledgeable instructor ! Knows a lot about what he does and genuinely cares about everyone .

The class was very informative. Having had no IT knowledge I learned more during this course about what IT means to an organization. I thought IT only involves fixing computer issues at the Service Desk level but I understand now that is just one aspect of what IT does. Once I understood what ITIL was I was fully engaged in learning the principles and the framework of IT.

My instructor was thorough in his training. he made sure everyone understood the subject and if not he didn't mind going back to explain. He gave advice and tips and many resources to help us out with studying .

KJ is a fantastic instructor he has the ability to use real world examples throughout his teaching also doesn't just read from PowerPoint slides he gives small quizzes to fortify what we are learning he has a up beat attitude so makes the class less mundane. I would defiantly recommend KJ instruct more classes.