Stephen H, 15 Jan 2021
Great content again and got a good few things to take away from the last 2 days
Diana N, 14 Jan 2021
Well explained material, helpful examples from real life, relevant to my situation; exercise focused on real-life scenario, resolution of conflict broken down in steps and brainstorm with other participants was very helpful to gain new perspective. Learned something about my colleagues as well. One improvement could be to have 1-2 role play exercises with participants (volunteers). Lastly, I really appreciated the tailored adice in the one-on-one Q&A session after course.
Joe S, 10 Dec 2020
Weaker first session but much better second session. Felt the first was a little bit aimless/unstructured at times.
karen b, 08 Dec 2020
Ideal world, Zoom isn't the right platform for this course as it would be much better live with a trainer , having said that, Lisa our trainer was engaging, and knowledgeable, it was a certainly was a worthwhile excercise
Neil H, 03 Dec 2020
A virtual environment is not ideal, but it is the best we all can do at the moment.
Dominic C, 02 Dec 2020
Very informative and there were some parts I will definitely be introducing in the future. Some parts were slightly confusing and distracted from the overall impact however and could be restructured to be clearer.
Lorraine J, 25 Nov 2020
Really enjoyed the course and I have lots of tools to take away and apply to my management style.
Neil M, 25 Nov 2020
I found it difficult without a workbook to go back and review the models and information that had been discussed. Writing notes is difficult to do while concentrating on the course content and the notes I did make were not comprehensive enough to use without a workbook to refer back to.
laura f, 25 Nov 2020
really enjoyed it made me think of how to handle objections
Stephen H, 24 Nov 2020
Overall some good points to take away and work on.