While the course was informative and hopefully useful in the future, I found it to be very repetitive. However, there was plenty of scope for discussion and that was appreciated and very worth while. The Trainer was very personable and helpful, but the content supplied to him could have been more structured.
The course covered a lot of information in a short time , which was good. However for someone that has not used Excel before it would much help that after we are explained what to do IE on sorting that we all do it together and then try and do it alone. Otherwise very good!
We concentrated on Conflict Management at the most recent course. It seemed quite some time was spent on Presentation Skills initially. We then moved to Conflict Management and were taught the definition of it, did some role plays and filled out some questionnaires to give us an indication of what type of person we are in the face of conflict. What I thought was lacking was the fact that there was no real guidance on how to deal with conflict or manage ongoing conflict. I wouldn't put this down to the trainer, who I find to be consistently good at his delivery.Response : Hi David, many thanks for taking the time to leave some feedback. We will review your comment to see how we may improve this. Lesley