Sam I, 02 May 2025
Very good course, good takeaway packs and discussion points throughout.
Jo B, 23 Apr 2025
I thoroughly enjoyed this course. It was well presented, informative and interactive. I learnt a great deal and lots to take away. I do however feel this should be rolled out to all... as the changes we need to make as a business to help vulnerable customers affects everyone... as also mentioned on the course, you could say we're all vulnerable and therefore should treat everyone with kindness thats the first place to start.Response : Jo, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and took a lot away from the session.
Dexter I, 27 Mar 2025
Session was really clear and engaging. I learnt a lot that I can implement not only at work but in my day to day life and also be in a stronger position to support my team.Response : Dexter, thank you for leaving such positive feedback. I am so pleased you found the course engaging and useful for both personal and professional conversations.
Mitchell L, 27 Mar 2025
I found the useful/unhelpful terms for when people are in a crisis really insightful. Sometimes the phrases on the unhelpful side would come out naturally without even realising you were probably causing more harm than good. I will use these in my personal and professional life. As some of the subject matter was difficult to hear, Helen made it clear that anyone could leave the room to take a minute at any stage with no judgmentResponse : Mitchell, thank you for your detailed and positive feedback. I am so pleased that the phrases we covered were useful and I hope they help in future conversations.
Lucy W, 26 Mar 2025
Brilliant first day of sessions from Helen. Her knowledge and experience really helps with such an important topic for our industry.Response : Thank you for your kind words, Lucy. It was a pleasure to deliver this training to the team.
Marcus W, 25 Mar 2025
Helen was engaging, informative and kept the training focused and fun.Response : Marcus, thank your for your positive feedback. I am glad you found the course engaging and informative.
Tracey W, 25 Mar 2025
Very pleasant course and thought provoking. Have done the course before but was nice to recap.Response : Thank you for your positive feedback Tracey. I am so pleased you found the course recap useful.
Zoe C, 21 Mar 2025
Both of the trainers were fantastic! The course was very interactive and engaging from start to finish. I would highly recommend!Response : Zoe, thank you for your positive feedback and kind words. I am so pleased you found the course engaging and we are grateful for your recommendation.
Lauren P, 27 Feb 2025
Helen's training sessions was incredible, engaging , captivating and most importantly interesting. No question was too much and Helen tried her upmost best to answer questions presented to her. If unable she made a note to ensure to provide answer at a later date. Very friendly, polite and professional. Thank you for enhancing our knowledge!Response : Lauren, thank you so much for taking the time to leave such positive feedback and for your kind words, they are much appreciated. I am so pleased you found the training interesting and engaging.
Safdar H, 24 Feb 2025
The course was exceptionally well presented, with the trainer demonstrating a deep understanding of the challenges associated with supporting vulnerable customers. The trainer kept all participants highly engaged throughout the session, using relevant examples and interactive discussions to ensure that complex topics were clearly understood. All questions were addressed thoroughly, with practical guidance provided on how to identify, communicate with, and support vulnerable customers effectively,Response : Safdar, thank you for taking the time to leave such positive and detailed feedback, and for your kind words. I am so pleased you took so much away from the training and hope it helps with customer conversations in the future.