Showing 91–100 of 336 reviews (5 star)
This was an incredibly useful training session that covered a range of topics which was bespoke for us and what we required. Helen has a great amount of knowledge in this area and delivered the training professionally and compassionately given the topics under discussion. It has provided us with the skills, tools and confidence to deliver the best service we can to all our customers whether they're in a vulnerable situation or not
Response: Thank you so much for your positive and detailed feedback Steven. I am really glad that the training has given you and your team the skills and confidence to deliver the best customer service in any situation.
During the course we discussed adding resources specifically to cover Scotland, N Ireland and the Channel Islands (MIND only services England and Wales). If you can let us know that resources you hae added, once you have, it would be much appreciated.
Response: Dawn, thank you for your positive feedback. We are compiling the additional resources and will be in touch when those are ready.
Excellent course, as usual. I love my training sessions with Helen and always look forward to the next one!
Response: Thank you for leaving such positive feedback Sinead, I am so pleased you enjoyed the training.
I found this course extremely beneficial and engaging. Helen is very knowledgeable and supportive - would highly recommend this course!
Response: Thank you for your positive feedback and recommendation, Natasha. I am so pleased you and the team enjoyed the course.
Brilliant course and Helen made everyone feel so comfortable!
Response: Thank you for your positive feedback Joe. I am so glad you enjoyed the course.
very good course and very well delivered
Response: Annie, thank you for your positive feedback and kind comments, it is much appreciated.
Course was very informative, trainer was excellent
Response: Thank you for your positive feedback and kind comments Carolyn. I am so pleased you found the course informative.
Helen was very engaging, she delivered the training with such passion, it clearly means a lot to her, this reflected in the session.
Response: Thank you for your positive feedback and kind comments Andrea, it is much appreciated.
Although, I am not a customer facing member of staff, I found the course really engaging , it certainly gave me the tools and confidence to use some of the techniques discussed in the session, to help customers/ colleagues & people in general, to achieve the best possible results. Thank you Helen for sharing your own experiences, the course was excellent.
Response: Karen, thank you for your positive and detailed feedback. I am so pleased you found the course engaging and that the tools shared increased your confidence in this area.
A really insightful course that has greatly improved my confidence in managing vulnerable customer conversations and disclosures. Helen was wonderful and presented a really engaging course
Response: Anna, thank you for your positive feedback and kind comments. I am so pleased the course has improved your confidence in managing these conversations with customers.