Peter T, 26 May 2021
I found the course informative, interactive and engaging. It was interesting throughout with lots to take away. Helen was full of energy and used (and got us to use) real life scenarios. The smaller group sessions around the interactions worked really well and then drove even better engagement in the larger group. Many thanks for today PeteResponse : Peter it was good to meet you and thank you for your feedback. I'm pleased to hear you enjoyed the course and thank you for your participation in the discussions and case studies.
Dave F, 26 May 2021
I thought that Helen engaged well with the group on what can be a delicate and some times upsetting subject. The information shared was clear, well presented and will prove helpful in my role as a Additional Support Ambassador to ensure that vulnerable customers can be identified and given the additional support they need. From personal experience I know the difference this can make.Response : Thanks Dave for your feedback and comments. I'm delighted to hear you found the course informative and engaging and that you have taken elements away to help you in your job role. Thank you too for helping make a difference to your vulnerable customers.
Jessica A, 21 May 2021
Wonderful training, so polite, professional and supportive. Would highly recommend to anyone.Response : Thank you Jessica for your kind comments. It's great to know that you felt supported throughout the course. Thank you too for your participation in all the discussions.
Lucia S, 21 May 2021
I found the course very useful and interesting. i have taken many points on board about how i will deal with and support vulnerable customers going forward. Thank you very much.Response : You're very welcome Lucia and thank you for your feedback. It's encouraging to hear that you have taken so many points on board that will help you with your customer conversations.
Molly H, 21 May 2021
Helen was really engaging and i enjoyed the sessions we had and feel like i have learnt a lot that i can apply to my role at workResponse : Thank you Molly for your comments and for your participation in the discussions. It's great to hear that you have taken lots away from the course to apply in your job role.
Molly D, 18 May 2021
Helen presented an amazing training session to us, I was able to broaden my understanding of vulnerability and put this into practise in my day to day job. I have found the training very useful and will definitely apply this
Alex J, 02 May 2025
Alifiya L, 02 May 2025
jessica j, 24 Apr 2025
Sophie D, 21 Mar 2025