Supporting Vulnerable Customers reviews

4.9 (374 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Showing 171–180 of 330 reviews (5 star)

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Helen was attentive to both neurotypical and neurodiverse people, passionate about her subject making it personal and engaging

Daniel P · 07 Jul 2023
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Response: Thank you for your positive feedback Daniel. I am so glad you enjoyed the course.

The overall course content made me release the work I need to do improve my emotional intelligence, so I can better understand our customers concerns.

Kelvin M · 07 Jul 2023
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Response: Thank you for taking the time to leave such positive feedback, Kelvin, it is much appreciated.

Helens passion about her work is so clear, genuinely felt like I learnt a lot and took a lot away from this course today. The world needs more people like Helen!

Saffron C · 07 Jul 2023
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Response: Saffron, thank you for your kind comments. I am so pleased you feel that you learnt a lot from the course.

Great course enjoyed it learnt alot

sharron a · 06 Jul 2023
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Response: Thank you for your positive comments, Sharron. I am so glad you feel like you learnt a lot from the course.

very interesting

sharron a · 06 Jul 2023
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Response: Thank you for taking the time to leave such positive feedback, Sharron. I'm glad you found the course interesting.

Another great course from Helen. Thank You :)

Karen M · 06 Jul 2023
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Response: Thank you for taking the time to leave feedback, Karen. I am so glad you enjoyed the course.

The course was very beneficial in highlighting how its crucial to think out side the box and and looking at things with fresh eyes every time you are dealing with a client.

martin C · 13 Jun 2023
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Response: Martin, thank you for taking the time to leave such positive feedback, I am glad you found the course beneficial.

The session with Helen was excellent. All delegates provided excellent feedback. We were all a little sceptical about how the training would work over Zoom, but no issues; it was like having Helen in the room with us. Helen used skills (letting the group openly discuss internal issues) that benefited staff, and we loved the action plan given at the end of the day. We couldn't recommend the training highly enough.

maria C · 07 Jun 2023
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Response: Maria, thank you for taking the time to leave such positive and detailed feedback. I am so glad you feel that the training worked well and that it's been beneficial for the team. I really appreciate your comments and recommendation.

Thanks!

Ferhan A · 03 May 2023
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Response: Thank you for taking the time to leave feedback, Ferhan.

Really helpful for professional and personal life, thank you!

Jess M · 03 May 2023
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Response: Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.