Supporting Vulnerable Customers reviews

4.9 (381 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Showing 141–150 of 336 reviews (5 star)

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“

Excellent course - thank you. Helen is very knowledgeable in this subject matter and was able to share many tips/best practices. Lovely nature and professionally presented. Will certainly be able to use this in many areas going forward and to share with other DBW colleagues, Thank you

nicola e · 17 Jan 2024
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Response: Nicola, thank you for taking the time to leave such positive feedback and for your kind comments. I am so pleased you found the course helpful.

“

Helen delivered a course that met our requirements and was a perfect add-on to the internal training we already offer.

Sarah R · 17 Jan 2024
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Response: Sarah, thank you for taking the time to leave such positive feedback. I'm so glad the course was a good addition to your current training programme.

“

Helen is absolutely brilliant, so knowledgeable and very good at giving advice for difficult situations. The course makes you feel empowered and makes you want to do better for all customers, not just those classed as vulnerable. Thoroughly enjoyed both courses of Helen's I have attended and would be open to participate in more and listen to more of what Helen has to offer.

Hannah E · 19 Dec 2023
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Response: Hannah, thank you so much for your kind and positive feedback, it is much appreciated. I am so glad you enjoyed the training and I look forward to seeing you again.

“

Brilliant and knowledgeable course!

Jacob T · 12 Dec 2023
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Response: Jacob, thank you for taking the time to leave such positive feedback, it is much appreciated. I am so glad you enjoyed the course.

“

The whole course was well delivered and Helen was engaging throughout. You could tell she has a real understanding of the area and this no doubt strengthened the way the material landed. The course was interactive and Helen never dismissed any answers. The tools provided were great and I feel much more confident dealing with vulnerable customers. Thank you.

Abigail H · 26 Oct 2023
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Response: Abigail, thank you for taking the time to leave feedback and for your lovely, positive comments. I am so glad you enjoyed the course and feel more confident dealing with vulnerable customers.

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Really informative, thought provoking training. We, as a team, have taken away many useful tools that we are now implementing into our day-to-day tasks. Thanks Helen! :)

Sophie F · 26 Oct 2023
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Response: Sophie, thank you for your positive and detailed feedback. I am so glad you found the course informative and thought provoking and that you've been able to implement the tools during your day - that's great to hear.

“

Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.

Tracy R · 14 Oct 2023
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Response: Thank you for leaving such positive feedback Tracy. I am pleased you found the course interesting and engaging.

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Helen was an amazing trainer when she completed our training day ! Very knowledgable and passionate about the training helen delivered with a great range of strategies and resources.

marni p · 12 Oct 2023
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Response: Marni, thank you for taking the time to leave such positive feedback. I am so glad you enjoyed the course.

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Great session, thank you

Julie H · 11 Oct 2023
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Response: Thank you for your positive feedback Julie, it is much appreciated.

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This was a very well put together course which was also very interesting.

C J · 09 Oct 2023
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Response: Thank you for taking the time to leave feedback, Carol. I am pleased you found the course interesting and well put together.