Showing 211–220 of 336 reviews (5 star)
excellent course , well presented and very engaging - Thank you
Response: Thank you Kath for your feedback. It's great to hear you enjoyed the course and found it engaging. Thanks for your contributions to the rich discussions. I came away with fresh insights too.
Really engaging session and Helen was extremely knowledgeable and able to help with any questions we had. Thanks Helen :)
Response: Thank you Lucia for your kind feedback. It's great to know that you took a lot away from the session and my knowledge will help you in your role.
Lovely trainer - Helen was very Engaging, when delivering the course. Got the team to share views, explained content and material very well.
Response: Sharon, thank you for your feedback. It's great to know you found the course engaging and I provided the right environment for people to share.
Great course, lots of interaction. some very interesting points were covered.
Response: Rachael, thanks for your comments. It's great to know you found the course interesting and interaction. Thanks for your participation in the discussions.
I couldn't recommend Helen and her training highly enough. Words could not do a review justice. Game changer!!!
Response: Peter, thank you so much for your kind comments here and at the training course. It's been a pleasure to work with you over the past year and to know that you feel more equipped and confident to support your customers when they need it. Thank you too for your participation in all the activities and discussions.
Was a really good experience on this course and has showed me how to utilise my skills
Response: Thanks Shabana. I'm pleased to know that you enjoyed the course and have taken away some helpful tools and techniques to help you develop your skills further.
Helen is wonderful! So engaging and authentic, genuinely caring. The training was impactful without being upsetting, and I am sure that everyone took multiple things away to share with their teams. Thank you so much.
Response: Thank you Sarah-Jane for your kind comments. It's been a pleasure to work with you and your teams. Looking forward to hearing how the training is making a difference.
Helen was absolutely fantastic. I thought I was already aware and equipped when it comes to dealing with vulnerable customers but I learnt so much more from the most recent session. The thing about vulnerability is that it’s always changing and affecting different people in a catalogue of ways. Helen really brings the session to life and provides examples and interesting anecdotes whilst highlighting the important subjects. I thoroughly enjoyed the training and it will very much stick with me.
Response: Darcy, thank you for your kind comments. I am thrilled to hear how much you have taken away from our sessions together. Thank you too for your contributions to the discussions. As a group we have had some rich and deep conversations around vulnerability. Wishing you all the best with your customer conversations.
it was very helpful
Response: Thank you Waqas for your feedback. I'm pleased to know you found the course beneficial.
Helen was a delight and so knowledgeable. Helen was very engaging with the group and ensured that every comment and interaction was valued. Helen was very good and even gave some extra training on how to deal with calls where customers threaten to end their lives which was really beneficial. I cannot thank Helen enough as her training really opened my eyes and I referred to space awareness whilst I was at a services this weekend as it was clear that one of the employees at McDonalds had a disability which impaired his space awareness and I explained this to our my children to in turn help them become more aware of the variations to a disability / vulnerability. Thank you Helen.
Response: Hannah, it's great to receive your comments and thank you for taking the time. I am so pleased you enjoyed the course and took so much away from it. Fantastic to know you were able to take the awareness into your personal life too and share that with your children. Thank you for helping to make a difference.