Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Great refresher course, explained very well and all questions and queries answered.
Very useful course, it was good to refresh on the practices to ensure I am using them correctly in my work place
Excellent course as always Georgie very friendly welcoming and really knows her stuff.
Really good trainer very interactive and explained a lot