Showing 111–120 of 155 reviews (3 star)
The trainer gave us the wrong information a number of times, the practical's were good but I feel like the slides could have been rehearsed more.
Trainer had really good knowledge but could have delivered the content in a much more compelling way with more practices, games, videos or stories to keep engagement high. Time management on the course was poor and it felt like some areas were rushed through. We didn't stick to the designed slides or time slots for breaks or lunches and this made planning around day job more tricky to manage.
Due to the trainer arriving late for the pm slot of the training. The training was rushed in the time we had left with an unsatisfactory finish.
Our delegate reports Julia was excellent and thorough, but there were problems with the venue at a motor kart track in middle of school half term. Be great to have somewhere quieter for future courses.
Response: Dear Colin, Many thanks for the feedback our communications manager is going to visit the location and send us a full report. We at GCT appreciate the honest feedback and we will pick this up internally to deal with. Many apologies for the inconvenience caused.
I have heard good feedback from the colleagues which attended the course. However, I struggled to edit the details of colleagues I had entered when we had drop outs before. I also haven't heard if everyone has passed from yourselves, only through word of mouth from the colleagues.
I found the the afternoon a lot more useful than the morning. In the morning a lot of it was about defibrillators which I will never use so quite pointless.
Trainer was able to go into a little more depth to explain subject areas using real world examples
The training was good but having been told to get there for a prompt start at 9:00am the room that the course was being held in was not available until 9:40. There was a break again at 10:30 and the half hour lunch break started at 12:00 and went on to 13:15. As a result the units covering burns and strokes were very rushed in the afternoon session. Starting on time and keeping the breaks to the scheduled times would have meant that these units would have been covered very much more satisfactually. Apart from that and the venue being a bit downbeat, the trainer was very good
Response: Hi peter first let me apologies for the delay in the course starting time I will look into this internally to resolve this issue in case it happens again please accept our apologies. I will speak with the trainer to establish why you had a break at lunch from the timings you have mentioned this is not acceptable and I am very sorry that the lessons then felt rushed. Please be reassured I am looking into this internally and we at GCT apologies for this experience you encountered on your course.
The trainer tured up an hour late left here with 10 people waiting for him and no knowing where he was with not even a call to tell me where he was after I called twice finally he turned up poor service and embarassing for me to have people waiting for a course.
Response: Hi Dolores, Please except our apologies for the late arrival of the trainer. I will investigate what went wrong from this end to ensure it never happens again. I will also look into why you never had any feedback on the times you called to a reason for the lateness. Please except our apologies and I will look into this as a matter of priority.