Realise Reviews

GREAT LESSONS GAVE ME THE KNOWLEDGE AND UNDERSTAND I NEEDED TO WORK AS A GREAT CUSTOMER SERVICE

Various topics were mentioned and looked into with depth which made the group work interesting and engaging. The teacher was fun, professional and caring which brought a lot of comfort and it helped keeping interested in the course. I would advise people to do this course to improve their knowledge on costumer service. In general the course is interesting and challenging and it does bring good knowledge of the topic and it definitely prepares you for the future.

Overall a very welcoming team and helped me gain confidence to be more professional.

Overall, I enjoyed the course. it was very informative. I have gain a lot of knowledge and build on my skills. I feel prepared to take on any challenges with what I have learnt.

Overall, the contents of this course was stuff I had already learned at secondary school and college. It was a good refresher and did teach me a few new things.

There could have been some minor improvements in how the coursebook was laid out and the types of question it asks. But overall, the content of the course made me fee much more prepared than ever to finally take on a customer service role.

ive learned different ways of dealing with customers and colleagues within an organisation

a good course that's open and accessible to everyone, it can be a bit overly basic at times, possibly offering optional extra study topics for those ahead in work may help enrich the experience. the tutors where warm and welcoming and i always felt that if i had any issues i could bring them forward and trusted that they would be dealt with appropriately.

I thought the structure of the course worked very well and was taught to the right level of detail. The sessions were very interactive and there were opportunities for group work. We were also taught how to deal with customer calls or complaints professionally and what skills were needed for this.

The content that covered was really authentic and add the experience of being a customer service. The lectures were clear with usefull methods and overall everything went well. Thank you for the effort.