Richard H, 20 Dec 2022
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.Response : Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
Hayley W, 07 Dec 2022
Helen was great, she made the training a safe space to learn and share, providing a comfortable environment to deal with a distressing topic, thank youResponse : Hayley, thank you for your kind comments. The topics we covered can be difficult and uncomfortable to talk about, so it's good to know you felt safe and comfortable during the training. Thank you too for all your participation in the discussions.
Hayley E, 31 Oct 2022
I deal with vulnerable customers daily, I am interested to see how we can incorporate this into LinkResponse : Thank you Hayley for taking the time to leave me feedback.
Lisa F, 28 Oct 2022
The course was very thought provoking and does make you stop and think about the bigger picture affecting everyone. It is difficult in our industry to focus on the bigger picture but this course highlights the need to do so.Response : Lisa, thank you for your feedback, and it's great to hear it was thought-provoking and made you stop and think. The course topic highlights a situation that many people will find themselves in.
Katy P, 28 Oct 2022
I found Helen very passionate and professional throughout the course. The course itself was thought provoking and meaningful, especially as this subject is close to everyone's hearts at the moment. I felt this course was very useful to myself.Response : Katy, thank you for your kind feedback and that you found the course thought-provoking and meaningful. I'm also pleased to know this course was very useful for you.
Alice D, 15 Jun 2022
Helen came across as extremely knowledgeable and passionate. She was able to get the group to engage in really thought provoking discussions and share their own experiences and ideas.Response : Alice, thank you for your feedback. It's been great to work with you and share my knowledge in supporting customers. I'm pleased that you found it engaging and thought-provoking.
Marc H, 21 May 2022
A very helpful course with a really good trainer!Response : Marc, thank you for your comments. It's great to hear that the course was helpful for you. Thanks too for your participation in the discussions.
David G, 27 Jan 2022
The course was a very good insight into exactly what people are going through when they lose a loved one and how much stress and pressure that they are under to get everything done in such a short amount of time.... I feel that this insight will benefit myself when speaking to people regarding these situations as I will understand more what they are going through and how we could assist them during that timeResponse : David, thanks for your feedback. It's great to hear you found the course insightful and will be beneficial to you with future customer conversations.
Georgia T, 20 Jan 2022
Very well presented, good tasks to keep everyone involved. Good at listening too, Although all cannot be used in our workplace it was a good session to take through life, Highly recommend.Response : Thanks for your feedback Georgia, and it's great to know you took elements away for both inside and outside your work. Thanks too for your participation in the discussions.
Sam R, 24 Nov 2021
I thought the topics discussed during the meeting were relevant to our industry and day to day conversations with our members. Helen herself was relatable and provided a platform which was one of the most engaging when compared to other trainings programs I have attended.