Lisa F, 28 Oct 2022
The course was very thought provoking and does make you stop and think about the bigger picture affecting everyone. It is difficult in our industry to focus on the bigger picture but this course highlights the need to do so.Response : Lisa, thank you for your feedback, and it's great to hear it was thought-provoking and made you stop and think. The course topic highlights a situation that many people will find themselves in.
Katy P, 28 Oct 2022
I found Helen very passionate and professional throughout the course. The course itself was thought provoking and meaningful, especially as this subject is close to everyone's hearts at the moment. I felt this course was very useful to myself.Response : Katy, thank you for your kind feedback and that you found the course thought-provoking and meaningful. I'm also pleased to know this course was very useful for you.
Alice D, 15 Jun 2022
Helen came across as extremely knowledgeable and passionate. She was able to get the group to engage in really thought provoking discussions and share their own experiences and ideas.Response : Alice, thank you for your feedback. It's been great to work with you and share my knowledge in supporting customers. I'm pleased that you found it engaging and thought-provoking.
Marc H, 21 May 2022
A very helpful course with a really good trainer!Response : Marc, thank you for your comments. It's great to hear that the course was helpful for you. Thanks too for your participation in the discussions.
David G, 27 Jan 2022
The course was a very good insight into exactly what people are going through when they lose a loved one and how much stress and pressure that they are under to get everything done in such a short amount of time.... I feel that this insight will benefit myself when speaking to people regarding these situations as I will understand more what they are going through and how we could assist them during that timeResponse : David, thanks for your feedback. It's great to hear you found the course insightful and will be beneficial to you with future customer conversations.
Georgia T, 20 Jan 2022
Very well presented, good tasks to keep everyone involved. Good at listening too, Although all cannot be used in our workplace it was a good session to take through life, Highly recommend.Response : Thanks for your feedback Georgia, and it's great to know you took elements away for both inside and outside your work. Thanks too for your participation in the discussions.
Sam R, 24 Nov 2021
I thought the topics discussed during the meeting were relevant to our industry and day to day conversations with our members. Helen herself was relatable and provided a platform which was one of the most engaging when compared to other trainings programs I have attended.
Meredith I, 23 Nov 2021
Really useful session with practical takeaways, thanks Helen!
Hannah R, 22 Sep 2021
Lots of the advice was based on adapting a physical environment rather than on-line or telephony contact, but this was covered in the follow-up booklet.Response : Thank you Hannah for this feedback. It's always helpful to know what we didn't cover properly in the courses which helps to improve the next ones we deliver. Sorry to hear you didn't find it as beneficial as you'd hoped.
Kevin E, 28 Jun 2021
Helen is an excellent trainer and clear and concise with the information she provided. I thought the course was more self-reflection and what we can do to control ourselves in dealing with vulnerable customers. As we are the company chasing for payment, unless the customer tells us they are vulnerable, we are limited in what we can do, but feel more confident after the course to use what what discussedResponse : Kevin, thank you for your kind feedback. It's great to hear you feel more confident about customer conversations now and have taken some key tools away with you.