Showing 31–40 of 93 reviews (4 star)
It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.
Response: Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.
Response: Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.
Helen was a great trainer, providing lots of great insight
Response: Thank you for your positive feedback, I am pleased the course provided valuable insight.
Great course would be great to have more real life cases to be able to understand different mixtures of vulnerabilities.
Response: Thank you Ed for your feedback and for the suggestion of more real life cases which I'll take forward.
I thought the course was excellent and the content was very engaging throughout.
Response: Derek thank you for sharing your feedback. I'm pleased to hear you found the course engaging and I trust you have the tools to help you with your customer conversations moving forward.
Helen had a positive attitude and provided an engaging course. She is very knowledgeable on the subject and has provided useful tips to improve our consumer interaction.
Response: Thank you Lawrence for leaving this feedback. It's great to hear you found the course engaging and you've taken away some useful tips.
Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.
Response: Thank you for your comments Amber. I understand this may have been a refresher for some delegates which helps to keep vulnerable customers at the front of mind. I'll pass your feedback on the in-person delivery back to your management for future courses.
I found the training very insightful regarding the headspace that vulnerable customers can be in when talking to us which will be very helpful. The training was broad as to not be specific to an industry, but I believe that gives room for us to apply the training in ways that make sense for us which is a benefit.
Response: Kieran, thank you for your feedback and I'm pleased to hear you found the training insightful. Wishing you all the best with your vulnerable customer conversations.
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.
Response: Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
Helen was great, she made the training a safe space to learn and share, providing a comfortable environment to deal with a distressing topic, thank you
Response: Hayley, thank you for your kind comments. The topics we covered can be difficult and uncomfortable to talk about, so it's good to know you felt safe and comfortable during the training. Thank you too for all your participation in the discussions.