Gail M, 04 Sep 2023
Excellent trainer and course. To be honest I have been on a few courses relating to this topic in my last job but this one accurately summarised what the others took a few days to do. Thank you.Response : Thank you for your positive feedback Gail. I'm so pleased you found the course useful.
Ruth T, 31 Jul 2023
As a psychiatric nurse and mental health first aid instructor i am very familiar with the content of this session, however it was great to see that the training offered was much aligned to that of the MHFA, NHS and other relevant charitable organisations. Helen was a great trainer, manged the pace of the session well and was very engaging. I found it to be a useful refresher.Response : Ruth, thank you for taking the time to leave such detailed feedback. I am pleased you found the course aligned with your previous training and therefore was a useful refresher.
Susan M, 31 Jul 2023
Really insightful course. The material gives helpful ways of explaining this difficult topic when training others.Response : Thank you for your feedback Susan, I am glad you found the course material useful for training.
Janet W, 26 Jul 2023
thank you Helen - informative, relevant and interesting course. worthwhile taking time out to reflect on practice.Response : Janet, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and interesting.
Daniel C, 07 Jul 2023
Helen was really knowledgeable and passionate about her work and gave a really good insight of how many different types of customers can be vulnerable and may need supportResponse : Thank you for taking the time to leave feedback, Daniel, I really appreciate your comments.
Lucy P, 07 Jul 2023
The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank youResponse : Lucy, thank you for taking the time to leave feedback. I am glad if the course has provided a refresher of these skills and may be of use in the future.
Clare S, 07 Jul 2023
Overall good content, good info which can be used in real work scenarios. To add value: handing out the pack prior to meeting so we had chance to read and have questions ready and would have been able to particpate more in the session and been a bit more engaging.Response : Clare, thank you for taking the time to leave feedback, your comments are appreciated. We are sorry you didn’t receive your pack prior to the course. These are sent out to our contact within your organisation for distribution to delegates a week in advance to allow you to prepare. This has highlighted a need for us to double check that delegates have received the information we send, so thank you for bringing this to our attention. I am glad you found the course content and information useful.
Danna H, 16 May 2023
difficult and emotional subjects covered brilliantly by HelenResponse : Danna, thank you for your positive feedback, it is much appreciated.
lizette t, 05 May 2023
This was all information I already knew.Response : Lizette, thank you for taking the time to leave feedback, it is much appreciated.
melissa h, 04 May 2023
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.Response : Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.