Ravi S, 06 Oct 2023
Despite the topic I really enjoyed the sessions I attended. Helen's approach, passion and genuineness came across throughout. Her openness and honesty helped me to learn and understand what was being discussed. It created an open and safe space tod discuss the topics at hand. Thank youResponse : Thank you for taking the time to leave such detailed and positive feedback Ravi. I am so glad you took so much away from the course despite the difficult nature of the subject.
Idara O, 06 Oct 2023
The course was presented in a clear easy to follow structure and use of real life examples and interactive exercises made the learning easy to follow.Response : Idara, thank you for your positive feedback on the course structure. I am pleased you enjoyed the interactive nature of the session.
Helen B, 20 Sep 2023
I found Helen very informative and listened to our input and found her very personable. I also thank her for sharing her story, it was very emotional to hear and brave to talk about.Response : Helen, thank you for your kind comments. I am so pleased you found the course informative.
khalid h, 20 Sep 2023
I found the course very interesting and it has given me skills and phrases to use when speaking to customers who are considering suicide. I also found the statistics very surprising as this just shows how often such incidents happen and this is something that is not mentioned much in society.Response : Khalid, thank you for your detailed and positive feedback. I am so glad you feel that the course has given you the skills to handle these conversations.
Steve G, 13 Sep 2023
Today was very informative and productive for myself and everyone else I feel. Definitely a confidence booster moving forward. Helen made the day very relaxed and I was engaged from start to finish! Thanks.Response : Steve, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and engaging and that it helped to boost your confidence.
Maia T, 13 Sep 2023
The training was very informative and was delivered in a friendly manner; many topics to think about, understanding of the therminology "a vulnarable customer" and how to deal in such situations. Nice balance of theory and practice. Thank you, Helen!Response : Thank you for taking the time to leave such positive feedback Maia. I am so glad you found the course informative.
Phoebe G, 07 Sep 2023
It was very informative! I feel more confident in speaking with customers who may be showing signs of or experiencing vulnerability. I also feel a lot more confident in knowing what to do with the information that the customers provide me and know where to signpost them if necessary. Helen answered any queries I had and I would recommend her to anyone!Response : Thank you for your detailed and positive feedback Phoebe, it is much appreciated. I am very pleased that you feel more confident in speaking with vulnerable customers and with where to signpost if necessary.
Lauren N, 07 Sep 2023
The course was great, I feel like I learned so much but what made it even nicer was that Helen shared her own personal experiences so I feel like we connected with her on a deeper level and what she was saying had come from experience. She was so lovely and inviting! I came away from the course with so much more knowledge. Thank youResponse : Lauren, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and that you gained more knowledge as a result.
Holly D, 07 Sep 2023
Helen was great. It was a lot of information and was very glad to have some break time to take away and reflect. Very happy with what I learnt today.Response : Thank you for your positive feedback Holly. We do cover a lot of information in the time but I'm glad you were happy with the course.
jess s, 07 Sep 2023
Gained a lot of knowledge from this. happy to have done it with Helen who was so lovely. Thanks again.Response : Jess, thank you for your kind comments. I am so pleased you gained a lot of knowledge from the course.