TSW Training Reviews

The training was highly informative and provided valuable strategies for handling different customer service scenarios. The real-world examples and discussion points helped reinforce best practices for managing difficult customer interactions, improving engagement, and balancing policy with customer satisfaction. The interactive approach made the session engaging and practical.

Really enjoyed the session. Expertly presented by Ian with great examples. Delivered to a perfect pace.

Encouraged participation from everyone which enabled sharing of experiences.

Lynn was very professional and had a good knowledge of all aspects covered within the training.

Lynne was brilliant and made the course engaging and relevant

I found that Rachel helped our learning by using some examples that may not have been provided in the slides.

A very good course and the course book is excellent too. Definitely a worthwhile course and is very applicable to my role and organisation.

George was very friendly, professional and knowledgeable. Pleasure being on a course led by him. So much to take away and use to better myself in the future.

Alun made a potentially very dry course very engaging. His real life anecdotes gave a great level of detail to the course.

Paul was great, kept us all engaged, went through the training materials at a good pace.