The National Centre for Suicide Prevention Education & Training UK CIC Reviews

Madhuri is amazing. Thank you.

It has been a very useful course, not just for our sector but to apply in our personal lives.

Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.

I think mental health until recently has always been a taboo subject as is suicide, so I am all for championing support an do my bit to save a life. Very thankful for the training and place provided, thank you

Very good course, Sarah was informative and the information was engaging

Important course to increase awareness and how to support colleagues

I think for a lite course it was useful and informative. Could have been more interactive as was very PowerPoint heavy.

Would be good to have more interactive parts to the training. I enjoyed the video. I’m quite a visual/doing learner as I’m ADHD

Very friendly and knowledgeable about this subject. I have spoken to people before but doing this cause as given me a different angle to work with

Great course, my hope is that more people have access to this important training course so we can help more people in the community and support them. Thank you so much for facilitating this today.