Showing 41–50 of 4,199 reviews (4 star)
Yeah workshop was great but need to be more educated about it by showing live footage and making activities
Picked up more knowledge and confident dealing with general public.
A really good and formative training experience which I feel has helped me prepare for any future challenges.
Very interesting course, lots to think about about in terms of the need for more prevention work.
Good course content. Sherry was knowledgeable and informative.
it was really helpful to identify silent signals and how to approach with a person who is thinking about taking their own life
It has been a very useful course, not just for our sector but to apply in our personal lives.
Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.