Showing 821–830 of 1,417 reviews (5 star)
There were plenty of practical take-aways and opportunities to practice in role play
I really enjoyed the training. I though Barbara was a skilled tutor and got the group involved even at times of reluctance from the group. The discussions were lively and we were taken out of our comfort zones during the role play. Overall It has helped me reflect on my call handling techniques and provides tools to help deal with difficult callers.
The trainer was very clear and informative and open to any feedback and any questions. The way the material was presented was easy to understand. I found that the trainer encouraged participation and cooperation that lead to a good learning environment. The use of group work was particularly useful in this training course.
A really excellent course. The trainer was extremely knowledgeable and personable and delivered the course material in an engaging and easy-to-follow manner. I can highly recommend this course to anyone setting up a PMO. I now feel reassured in my day-to-day role and confident that I will be able to apply the skills learned in the course and identify and fill gaps in current practices. A very big thank you to the excellent coach.
Mike was super adjusting his training to this new virtual world that it had to be deployed in.
Response: Thank you laura, glad you enjoyed it.
Extremely well delivered by Mike Lane. The only feedback i would give is that the course was delivered over 'video conference' & connectivity was a challenge. I have found in the past that it is beneficial to give more time for virtual delivery!
Response: Hi Anthony, thank you for your comments, I will pass them on to Mike, Regards Lesley
Thoroughly enjoyed the course. The tools I now have to bring into future projects are a great asset. The course was kept light and fun and went at a perfect pace. Really appreciated all of Sineads help and feedback throughout the course.
I loved that this was spread across a few days, it really helped me digest the information, Sinead was a great coordinator
I found the course excellent, informative, interactive and correct speed. Chris was engaging, knowledgeable and gave great examples and worked the group well. Thanks looking forward to the follow up sessions! Best, Michelle Hannon.