Marta W, 19 Feb 2022
Excellent training. Best part was the role playing.
Kirsty K, 18 Feb 2022
Really enjoyed, very informative & learned alot!
Joe H, 16 Feb 2022
Orla was great - very knowledgeable and a very pleasant presentation style.
Jeffrey V, 16 Feb 2022
Enjoyed the course and instructor. Materials were good and the topic was useful in my daily role. While I have taken this type of course in the past I still took some valuable information and techniques from this session. It was a good use of my time. Thank you.
Diane D, 16 Feb 2022
Orla was a great trainer, gave good information and was helpful with questions. The content was interesting and engaging.
Lorna H, 16 Feb 2022
I really enjoyed the course today, I felt I gained confidence in dealing with situations in the future. The role play was brilliant, it was great that everyone got a chance to participate and also to see that others are out of their comfort zone. Many thanks, Lorna
Rodgers S, 16 Feb 2022
I really enjoyed this course and as a result hope I will be more comfortable and confidient in dealing with difficult conversations. Thank you.
selene G, 15 Feb 2022
Excellent course, really warmly presented and some great take away tips particularly liked the open question examples and the reminder to focus on the member not yourself.
Erica D, 15 Feb 2022
Very informative, the interaction and break out groups worked really well and were extremely helpful. Ann was very patient and encouraging. Thank you.