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Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Emma D, 04 Mar 2026

Very engaging trainer Ben who clearly had lots of personal experience and stories to relate to. Gave me a good insight into behaviours and made me think more about my own practice and how I can improve it in the future.

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Jessica H, 04 Mar 2026

I thought that the course was delivered very well and interactive with the group. The group work helped everyone to get involved. The size of the group was nice to feel involved.

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Anna D, 04 Mar 2026

Ben was very enthusiastic about this topic, and obviously loves what he does. He gave so many interesting examples and stories that cemented the knowledge that he was teaching us. It has truly made me think about the way I act and speak on my ward, and I will take this on board in the future when speaking and communicating with colleagues and patients.
Response : Thank you, Anna. We appreciate your feedback and are pleased to hear that Ben’s examples and explanations supported your learning and encouraged reflection on communication and practice in your role.

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Louise M, 04 Mar 2026

Trainer very engaging. Lots of helpful information and pointers that can be used in the workplace but also at home with family. Course very relatable and it’s easy to see how this can work in practice.

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Ffion R, 04 Mar 2026

The course and instructor was very informative without being overloading. The instructor delivered the feedback in an enthusiastic manner which made it much easier to stay engaged and not become bored/tired. Most scenario’s were explained in a manner which we could relate with ourselves to make us better the behaviours and how they are a form of communication not disruption. Thanks Ben!

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Praseetha T, 04 Mar 2026

It was a discussion session and help us to how to overcome the challenging situations and also how to work under pressure

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Bethany S, 04 Mar 2026

Very informative and improves way of thinking

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Helen O, 03 Mar 2026

Ben has extensive knowledge in this area and bring both energy and enthusiasm when teaching.

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Sara M, 03 Mar 2026

Ben was really engaging and brought the material to life. He used real life examples which made sense. Ive done similar courses throughout my career but this was definitely the best. Thanks Ben!!

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Katie M, 03 Mar 2026

The course structure was brilliant. Ben delivered a great session and made it fun. The content was really interesting and will definitely benefit my practice going forward.

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