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Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

SUJATA B, 01 Apr 2026

Good course. More clarity needed on who needs to attend all levels.

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Glory C, 01 Apr 2026

Really helpful and informative

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Sian A, 01 Apr 2026

The course was helpful in understanding how behaviour is communication, and how we as nursing staff can implement change and adapt to meet everyone’s needs. The trainer was great and helped me to understand in detail how to deescalate situations.

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Scarlett B, 01 Apr 2026

Really informative course, kept the group involved in discussions throughout the whole day, including doing teamwork exercises together to engage everyone. Increased my knowledge and understanding of PBS so I can implement this in my practice. Thank you

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Manju J, 01 Apr 2026

Very good session . Provides a structured training to deal with difficult behaviours

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Reethu V, 01 Apr 2026

Class was good. The Arousal theory was much informative.

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Sally H, 01 Apr 2026

I enjoyed the training session. There was a good mix of theory & interaction which was delivered by a very knowledgeable individual who was able to supply examples to the groups different work areas. Whilst my department doesn't experience behaviours of concern very often I now feel better prepared to be able to use descalation techniques & may also be able to use it with managing a large team of staff
Response : It’s great to hear you enjoyed the session and found the balance of theory and interaction useful. We’re really pleased the training feels relevant to your role and that you feel more equipped to manage situations, both in practice and within your team.

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Jlin L, 01 Apr 2026

Overall I think the session was quite long and would have appreciated the chance to stand up and participate. However the content was really in depth applying studies I wouldn’t have thought to consider. I think Ben did a great job getting everyone to participate and engage within the session.
Response : Thank you for your feedback. We’re really pleased you found the content in-depth and engaging, and that Ben encouraged good participation throughout. We appreciate your comments about the length of the session — the course duration is set in line with RRN Standards, but we’ll continue to look at ways to keep sessions as engaging and varied as possible.

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Amie K, 30 Mar 2026

Training was very informative, trainer was very professional in all aspects and gave lots of information on the day.

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Rebecca A, 30 Mar 2026

Excellent training, which covered all about PBS

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