Helen Pettifer


A Leading Authority on Vulnerable Customer Issues & Training

 

I work with customer focused and client facing teams, across all sectors, to help them develop an awareness and understanding of vulnerable customers, and how to successfully support them with a positive experience which boosts revenue, retention, and reputation.

 

Offering 3 key components to support your vulnerability strategy:

 

1. Vulnerable Customer Training

My vulnerable customer training courses are designed to be engaging, practical and relevant.

Whether online or in a face-to-face setting, all courses are delivered in a supportive, confidential and safe environment, and are designed around regulatory guidance on treating vulnerable customers fairly.

With 15 modules to choose from I offer a pick 'n' mix service tailored to your specific needs.

 

2. Vulnerable Customer Consultancy

As a specialist in service excellence for vulnerable customers, my consultancy services provide a clear direction, tailored to your vision. Helping you define your organisation's vulnerability purpose and mission, revirew exisitng policies and processes, recommend resoruces and services to fill knowledge or resource gaps.

 

3. Policy & Procedure Production

I offer a range of useful policies and toolkits you can download and start using straight away.

 

 

Why use Helen Pettifer?

  • Bespoke, pick ‘n’ mix style, and tailor-made for your company – ensuring the learning is relevant and encourages action

  • Adapted to suit different learning styles, so everyone learns in their own way

  • Interactive, practical, and personable, helping delegates feel relaxed and confident to engage and participate

Available courses

Managing Suicidal Customer Conversations

4.9 (33 reviews)

Duration: 3 Hours

Price: -

Course type: Virtual

Identifying and Responding to Vulnerable Customers

5.0 (2 reviews)

Duration: 3 Hours

Price: -

Course type: Virtual

Supporting Vulnerable Customers

4.8 (65 reviews)

Duration: -

Price: -

Course type: Virtual

Understanding & Supporting Vulnerable Customers - Intermediate Level

5.0 (13 reviews)

Duration: -

Price: -

Course type: Virtual

Dementia Friends Workshop

4.7 (3 reviews)

Duration: -

Price: -

Course type: Virtual

Understanding and Supporting Bereaved Customers

4.7 (3 reviews)

Duration: 2 Hours

Price: -

Course type: Virtual

Helen Pettifer

Contact Information

Fall Cl
Aylesbury
HP19 9QL

Locations