Resilience and Wellbeing

Description

Understanding Resilience

Definition and types of resilience
The importance of resilience and its impacts
The benefits of building and maintaining resilience
The role of resilience in customer-facing roles

What you will learn

Understand resilience and the benefits of building personal and professional resilience
Know and apply effective tools and resources to support sensitive and high-pressure customer situations
Recognise signs of low resilience and its impacts
Understand the importance of maintaining personal and professional boundaries
Develop a toolkit of helpful and appropriate support strategies and resources

Further information

Provider:: Helen Pettifer Training Ltd
Duration:: 3.5 Hours
Locations:: Aylesbury

Contact Information

Helen Pettifer Training Ltd

4 Cromwell Court
New Street
Aylesbury
HP20 2PB

01296 596958
Email
Website

Locations

Helen always hits the ball out of the park, the sessions flew by as was really engaging and helpful!
Connor L25 Jul 25
Response : Thank you Connor, that's such lovely feedback. I am so glad you found the training helpful and engaging.
Helen was welcoming, very supportive and came across as very empathetic on the call which i felt supported all of us open up more on the session. The tools for our own wellbeing and resilience and also to share with others were fantastic. The circle of control. traffic lights and the table to complete for if this happens- who would you go to... I found those all really useful and have already used this to help another colleague with a team member at work. I liked that we got the workbook before the session to look at and that there was not a powerpoint to follow as it made it feel more personal for this topic. Before and after the sessions we have felt very well looked after from the intro calls/ what could be offered/ the lead up/ what to expect and the follow up afterwards to check in. if i could describe this training it felt like a nice present/ cuddle all wrapped in a bow start to finish.
Amie B24 Jul 25
Response : Amie, thank you so much for your detailed and positive feedback and for your kind words. I'm really pleased you found the training useful and it's great to hear that you've been able to put the tools into practice already.
The course was brilliant, the trainer was incredibly engaging - I came away with lots of new ways to cope with various parts of my job that can be challenging, highly recommend
Matthew T24 Jul 25
Response : Matthew, thank you for your positive feedback. I am so glad you came away from the training with some useful strategies for coping with challenging situations.
Helen was absolutely fantastic—engaging, enthusiastic, and incredibly knowledgeable. The content she delivered was brilliant and really resonated with me. I came away with a lot of valuable insights that I can apply in my role. Her delivery style made the session not only informative but genuinely enjoyable. A big thank you to Helen for such a positive and impactful experience!
Daniel F24 Jul 25
Response : Thank you so much for your positive feedback Daniel, that's much appreciated. I'm really pleased you enjoyed the session and you came away with some valuable information and insights.
Extremely helpful training- very engaged throughout
Mia W24 Jul 25
Response : Thank you for your positive feedback Mia, I am so glad you found the course engaging.