Customer Service and Complaint Handling Skills Reviews

Really engaging- going off topic sometimes was a bonus to hear George’s experience and knowledge. Great day!

Very good course, really interesting, good balance of interaction

really good course. although you think you know everything and I feel confident with my customer service skills I felt I still discovered more about techniques and how to apply more effectively. Also reassurance was given on handling situations.

It was an informative and engaging course that gave me valuable insight into what goes into providing customer service and the challenges it may present.

Georges overall presentation was incredible, and allowed us all to engage, learn and take away from the day

Enjoyable. Definitely taken some points away to apply to my role.

This was a really well delivered course and I look forward to applying the information from this course to real-life.

Very good

George was really engaging and made a day of training enjoyable. The parent, adult & child section was interesting and would have liked to have had more emphasis on this section and how to deal with clients who are in child or parent state. Would also like to have more focus on actually dealing with complaints

Andy was great, nice, friendly and good communicator. He was engaging and kept everyone interested. Good course and I'm sure what I learned will help me in my role.