Level 2 Certificate in Customer Service Reviews

The course was delivered very well and I learnt a lot of new things.

I had a good time with the course, meeting the learners and the tutor and learning new things about the fundamentals of customer service.

This exceptional four-week training program perfectly combined advanced communication frameworks, structured de-escalation models, and operational problem-solving, significantly elevating my professional customer service performance in real life.

I enjoyed the opportunity to study here. Looking farward to have an interview and earn more experience along the way in life. I am also thinking of doing an apprentenship but I am still deciding.

The course was enjoyable and informative. The course tutor engaged all attendees in different ways which was an effective way to manage everybody. At times, it was quite slow and could have been completed more quickly than the time allocated.

Alan has been an absolutely wonderful course leader and teacher, I have nothing but positive things to say about him. The way he teaches and explains things is effective and informative and shows his knowledge of the given material. Although I am saddened this study period is coming to a close, I am looking forward to what opportunities are ahead.

Very good, would learn again.

Alan was a great teacher explained every part of the workbook in detail

Very happy to have been a part of this course. I feel well prepared for placement/ further customer service roles. Alan was a great tutor thank you!

I really enjoyed the course, it was informative and engaging. At times the pacing was a bit slow and confusing, however the trainer was very helpful.