Customer Service Excellence Reviews

The course was good, however feel this would be more suited to those new in customer service rather than managers with years of experience. The coaching section was good, however feel more time on this and less on the general customer service angle would be better for manager training sessions. Mike delivered the training brilliantly. He was engaging throughout, got everyone talking and involved and showed a real passion for training. Highly rate him a trainer, just feel the course was booked for wrong audience which is not his fault!

It was a excellent experience to have this training with Mike and I learned very new things for communication with customers.

Amazing courseee!!

I am happy with the training as it will be useful for my work.

Fantastic two days training. Learned so much that I didn’t know or realise.

Really engaging course, enjoyed being trained on this subject for the first time was really eye opening.

Excellent course all round and brilliant engaging delivery from Mike. Very enjoyable learning course.

Great experience.

Sam was an absolutely fantastic trainer. I really found the course engaging and a good pace. I took alot away from it. 5 stars from me!!

Excellent course.