Enjoyable course with approachable and accommodating trainer if a little basic in it's content. Trainer went out of his way to tailor the course to meet our needs and also followed up with some content/spread sheets that would assist us in implementing some of the lessons learned.
I thought the handout / booklet we were given didn't match very well with the slideshow that was presented. I found there were quite a lot of models to the point where they started to confuse me, I found there were some contradictions with the mental health that just accepted because it all seemed to be situational and depending on how much you know the person you dealing with. Similar to the mental health training I found the content not black and white, just guidance, but still worth it without sounding too pessimistic. I would've loved more opportunity to give my opinion or to be asked what I thought about things (I tend to stay quiet if not asked).Response : Thanks for your feedback Stephen, we will review the course handout/presentation and discuss this with the trainer. I will respond through your course organiser.
I enjoyed the course and hope that my company decide to take things further. I think it may be an idea to do a role play situation where the trainer leads rather than plunge the trainees straight into this situation.Response : Thanks for the feedback, David, we are delighted you would recommend the course and as part of our QA system we value feedback and will take your suggestions on board when we review the course