Helen Pettifer Training Ltd Reviews

Really helpful to understand different point of view of the same thing...

Very informative, well delivered session. The trainer was able to answer all questions, and was very knowledgeable on the topic.

It was clear that Helen had thought hard about making the course relevant to our business. Vulnerable Customers is a wide-ranging topic, so the two valuable insights for me were to think of a systems-approach across the business; and the case study example clearly illustrated the pitfalls of providing solutions for vulnerable customers without listening to what is actually needed. All really useful, and could only have been provided by someone outside of the business.

A fascinating course - super helpful and engaging.

This course was a big eye opener and has made me more aware of how many people are struggling in the world and to be as empathetic as possible to all of our customers. Helen was superb and gave excellent advice on how to communicate with vulnerable customers- have taken lots of notes and tips that I will use going forward

I thought the course was excellent and the content was very engaging throughout.

Helen delivered excellent training, she was open, engaging and extremely knowledgeable. She created a safe environment for the group to be open. Helen has provided great tools that we can put into practice.

I thought Helen was very open, honest and engaging. Lovely to talk to and made me feel very comfortable to speak in a group.

Helen had a positive attitude and provided an engaging course. She is very knowledgeable on the subject and has provided useful tips to improve our consumer interaction.

I've worked in customer services for 25+ years. It's not often that you learn something new from a CS skills course, but I felt I did with Helen's course. Particularly like the distraction equipment on hand.