Ellen B, 15 Nov 2023
I have done this course so many times, this is the first time I have really understood the subject. The trainer was very good in explaining the subject and gave us a lot of practicals to do . Excellent
Thelma N, 15 Nov 2023
This is my first training on this course, from all that was taught both orally and practically, I must say I understood everything because the trainer didn’t leave any stone unturned. She made sure we understood everything and also letting us do practice while she observed.
Julie F, 14 Nov 2023
Thoroughly enjoyed thus course. It was very informative and very helpful
Rachel B, 14 Nov 2023
The course was very engaging and informative. I enjoyed all the teaching and felt like I learned a lot. It was good to work alongside those from different sectors and hear how we all manage challenging behaviours and difficult conversations.
Jakki M, 14 Nov 2023
Very well delivered the content was what I expected. Going through the different stages and roll play was also good. Thank you
Joseph c, 14 Nov 2023
excellent, useful and practical. With an in depth and insightful view to work place.
Carol C, 14 Nov 2023
Good range of advice on the topic and techniques to use in dealing with difficult people/situations. Trainer was very knowledgable
David S, 14 Nov 2023
Good training, very enthusiastic trainer and lots of nice tips and tricks on how to deal with difficult people and difficult situations. Good involvement and participation from different agencies and work places provided alternatives and some good examples. Thank you.
Chris G, 14 Nov 2023
Course was good. Trainer, Pauline was very nice and it was good to meet with a variety of workers and hear their experiences. I would definitely be interested in further training opportunities deliver by Pauline. Chris Guy