TSW Training Reviews

The training was highly informative and provided valuable strategies for handling different customer service scenarios. The real-world examples and discussion points helped reinforce best practices for managing difficult customer interactions, improving engagement, and balancing policy with customer satisfaction. The interactive approach made the session engaging and practical.

Really enjoyed the session. Expertly presented by Ian with great examples. Delivered to a perfect pace.

Encouraged participation from everyone which enabled sharing of experiences.

Lynn was very professional and had a good knowledge of all aspects covered within the training.

Lynne was brilliant and made the course engaging and relevant

Interesting and informative

A very good course and the course book is excellent too. Definitely a worthwhile course and is very applicable to my role and organisation.

I found that Rachel helped our learning by using some examples that may not have been provided in the slides.

great course, though I do feel like certain aspects are dived into a bit too much. 80% of it seemed very universal, then suddenly you're talking about super specific types of filters. Just feels like it could be a bit more generic, with more expansion in the book if it specifically applies to you.

I would have liked a copy of the book as an ebook as well as the paper copy