Showing 6,331–6,340 of 9,071 reviews (5 star)
Really good trainer with a wealth of experience who gave practical examples for every piece of theory he gave
Thanks, good to refocus on the impacts as a manager we have on the customer
Good course, very enjoyable and informative. Just a shame that we couldn't have a face to face meeting
Some of the content over laps with some other courses the EA runs but as a package it was very good. The EA has a compulsory training module on biases so this was familiar. It included tips and tricks that i can use immediately as well as other tactics that may need some practise to use effectively. So over all i will listen more and react less !
Good training course. Would have obvioulsy been much better in person but needs must. Would really love to further my skills on a more advanced course but don't think there is one available yet.