Showing 111–120 of 1,028 reviews (4 star)
Good session before going into the annual exercise.
The course was good, however feel this would be more suited to those new in customer service rather than managers with years of experience. The coaching section was good, however feel more time on this and less on the general customer service angle would be better for manager training sessions. Mike delivered the training brilliantly. He was engaging throughout, got everyone talking and involved and showed a real passion for training. Highly rate him a trainer, just feel the course was booked for wrong audience which is not his fault!
an engaging and informative training conducted, which helps me a lot to always think before reacting. to practice respond and not reactions
I am happy with the training as it will be useful for my work.
Was a good experience and a good group, that participate. I will suggest to have the breaks on time
Good session, enjoyed content and Trainer was good.