Samantha W, 09 Feb 2024
Nick was very knowledgeable and easy to listen to and follow. I learned some very good strategies and lots of good questions to ask customers. Some of the course content wasn’t relevant, but that was not anyone’s fault, and some areas we had already got pretty well covered. But that was also good to have confirmation of.
Emma B, 08 Feb 2024
Good content and flow and mix of role plays, examples to relate to and debates.
Mike C, 08 Feb 2024
Great course, very engaging and a lot learnt.
Atsuhiro T, 06 Feb 2024
Very useful reminders and some new points to work on for us.
Christophe B, 06 Feb 2024
Really valuable as it could trigger some very positive brainstorming discussion within the team
Stephen K, 01 Feb 2024
Two day course but trainer kept it moving at a lively pace and time went it quickly. Skipped between slides, booklet and anecdotes presenting in an entertaining but instructive manner. Lots of interaction and opportunities to contribute. Also enjoyed the roleplays.
Nick A, 01 Feb 2024
Some really good chunks of information to use in my role. Not too heavy, really well layed out and delivered.
Jannis S, 31 Jan 2024
Amsterdam
Very interactive course which was great