Overall good course and there are some takeaways for me, however I felt the course was overly long at 2 full days, breaks were too short (when you're staring at a screen all day it's much harder work than a classroom course), and roleplay and general discussions were perhaps too much. Overall good but could be fine tuned a bit and shortened in length
Well explained material, helpful examples from real life, relevant to my situation; exercise focused on real-life scenario, resolution of conflict broken down in steps and brainstorm with other participants was very helpful to gain new perspective. Learned something about my colleagues as well. One improvement could be to have 1-2 role play exercises with participants (volunteers). Lastly, I really appreciated the tailored adice in the one-on-one Q&A session after course.