Ross is a fantastic trainer, someone that has some great management experiences to draw upon and share with the group. His course had a well thought out structure to it, which helps keep everyone engaged and energised. His pre course phone call is a great introduction before attending the process.
I found the course extremely helpful in focusing on what I need to do and develop within my management skills. Ross is fantastic and kept us all engaged and relaxed. Enjoyed the training and was not distracted. I feel anyone in management or in a team leader positions would benefit from this course.