Absolutely vital training for managers of all walks of life. It has given our organisation a framework in which to operate in a unified, joint up process. Ross worked collaboratively with all of our managers and gave them the tools to first of all establish what management type works in different scenarios and secondly how to get the most out of our workforce. Ross listened to some of our stories of previous management issues and with some prompting led us to understand how we could have done things differently in the lead up to the issue which would have meant that the problem would never have manifested itself in the first place. The contents of the course was delivered in an informal and relaxed attitude with some great industry leading guest speakers. Highly reccomended.