SFA 07 - SFA:USI Essential Services Reviews

This course is very useful and important. The main thing I learnt was to really listen and not come up with a plan or cut the person off. I really found the video useful of how the agent handled the call.

I feel like this course has provided some great insight into suicide prevention and the importance of taking action and offering support for those having suicidal thoughts. One of my key takeaways from this is how to approach the conversation with someone who may be feeling suicidal. I feel I am more comfortable with being able to ask direct questions whilst still being empathetic to ensure I am able to support appropriately.

it really makes you think differently about suicide disclosure and the 3 steps are what i will be taking away from this

Really informative will be putting a lot of this into practice

Really informative, liked the mix of activities and information given

very interactive and thought provoking

Shian provided a comprehensive training session that was interactive. Very engaging, efficient, quality training. Thank you

Very engaging and supportive session from Shian. I liked how Shian checked in with everyone and encouraged open communication about our thoughts and questions

The session today was engaging and a steady pace. There was worry there that it might be upsetting however it was great to walk away and be empowered by how to help others who may be suicidal.

I thought the course was very informative - given the sensitivity of the topic the material was light so not to trigger anyone however still direct and impactful in terms of providing our staff with new tools and techniques to best support our most endangered customers.